We help you innovate and achieve your business goals

Who We are

Universal Contact Centers is a strategic contact center services provider with USA nearshore operations in Mexico. We offer USA based clients a competitive advantage with professional, bilingual, bicultural, and highly motivated workforce.  We help clients establish nearshore sales and/or service operations using a business model that fits their needs, whether through complete outsourcing or staying directly engaged and running daily operations… we can design a solution to resolve business challenges. 

Key benefits include reduced labor costs, tapping into expanded labor resources, low attrition rates, willing and motivated workforce, flexible and turnkey service options… all designed to help you innovate and achieve your business goals.

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Mexico Contact Center Advantages

Latin America’s rising importance in global outsourcing is undeniable.  While India, China and Malaysia may still be the top three global outsourcing hubs, they are being challenged by Latina America including destinations in Mexico, Colombia, Costa Rica and Brazil. Many US companies find Latina America as either a lower cost replacement or compliment to India with some distinct advantages. Established business process outsourcing locations include Baja California (Tijuana), Mexico City, Juarez and Monterrey with emerging cities of Mexicali, Queretaro and Guadalajara.

BILINGUAL

Yes, they speak perfect English! Mexico ranks as one of the highest English proficient workforces in the world. For decades, many US-based companies have laid a foundation of creating a bilingual Mexican workforce by leveraging contact center services including HP, Verizon, Apple, HSBC, Citibank, and Bank of America. Additionally, Spanish is the second most widely spoken language after English in the US so companies seeking to serve their portion of the 45 Million Spanish speaking US population will find Mexico and Latin America advantageous.

CULTURAL COMPATIBILITY

Mexico's labor force in nearshore regions such as Tijuana share not only the same English language accent, but also share the same cultural values as the US. Many Americans and Mexicans have friends, relatives and colleagues living across the border. American culture has been deeply shaped by Mexico’s influence on our food, music, entertainment and more. More than 36 million people of Mexican descent live in the US. Mexicans growing up in nearshore regions such as Baja California, Mexicali and Juarez grow up watching US television, rooting for US sports teams, and close cultural ties means they celebrate many US holiday traditions.

TIME ZONE

Mexico contact center resources available when it's most convenient for US clients. With most of Mexico in Central Time, the natural working day overlap offers more opportunities to connect. Mexico offers labor force and client support during US-based time zones and normal US hours of operations making it easier clients coordinate any business needs including virtual conference meetings/calls, onsite travel and meetings and address urgent needs.

STABILITY

Mexico offers a modern telecommunications and transportation infrastructure, critical for reliable and stable contact center services and workfoce connectivity. In additional to Mexican telcom investments that have tripled the average connection speeds over the last six years, internet access has been a right in Mexico since the nation’s Constitution was amended in 2013 to guarantee universal online access. To get more citizens online, the Mexican government has invested nearly US $1 billion in its “Mexico Conectado” initiative since 2013 and making over 75% of households available for work from home.

SKILLED WORKFORCE

Mexico's labor force in nearshore regions such as Tijuana share not only the same English language accent, but also share the same cultural values as the US. Many Americans and Mexicans have friends, relatives and colleagues living across the border. American culture has been deeply shaped by Mexico’s influence on our food, music, entertainment and more. More than 36 million people of Mexican descent live in the US. Mexicans growing up in nearshore regions such as Baja California, Mexicali and Juarez grow up watching US television, rooting for US sports teams, and close cultural ties means they celebrate many US holiday traditions.

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