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Universal Contact Centers handles the Mexico staff recruiting, hiring, payroll, IT, HR, administrative and labor law requirements. This allows our clients to focus on their core business goals while leveraging the advantages of a nearshore integrated workforce. Clients are in full control of their Mexico based staff to ensure company brand and performance requirements meet or improve their standards.
1st or 3rd party debt collection
Debt collection training may be client’s own, provided by Universal Contact Centers or a combination including FDCPA, state consumer collection regulations (i.e. California Rosenthal Act), and federal and state medical debt regulations and legislation.
Full range of collections from early delinquency to charge off including skip tracing, debt asset validation and other client needs.
Combination Office and WFH
Work From Home (WFH)
Center in Tijuana, Mexico