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Universal Contact Centers is a full-service bilingual contact center offering US companies of all sizes access to the growing Mexico labor force.  Our expertise is bridging the gap between US company labor needs and Mexico based qualified, dependable staff without the complications of managing foreign country labor laws and practices.  We make it easy.  We deliver a key value proposition which allows clients to focus on what they do best while fully leveraging Mexico’s low-cost and highly skilled work force.  Our flexibility provides clients with service models to best fit your needs:

  • Satellite office colocation whereby client maintains full control of their operations and directs their Mexico based staff
  • Outsourcing whereby client shifts full responsibility of a planned or existing activity
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Why Universal Contact Centers?
We help clients find the “right size” solutions and competitive rates for their satellite office or outsourcing needs to help them gain a competitive advantage through human interaction.
Our experience across a wide range of business needs including collections, servicing and sales provides clients improved communication, understanding and execution of your business plans.
In a digital world full of customer frictions, customers are emotional beings which is serviced and assisted by our company’s culture of empathetic and caring contact center agents.
Effective recruiting and qualification practices ensure you fill your open positions and efficiently deal with attrition.
We focus with our clients to achieve and progress a client’s brand, turning every contact center agent into your brand ambassador and every interaction into a brand-building opportunity.
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Industries we Serve

Banking and Financial Services

Consumer Finance

Automotive

eCommerce

Technology

Telcom and Media

Energy and Utilities

Travel and Hospitality

Video Games

Insurance, Health and Ancillary Services

B2C and B2B

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