We help you innovate and achieve your business goals
Who We are
Universal Contact Centers is a strategic contact center service provider with USA nearshore operations in Mexico. We offer USA based clients a competitive advantage with a professional, bilingual, bi-cultural, and highly motivated workforce. We help clients establish nearshore sales and/or service operations using a business model that fits their needs. Whether you’re looking to outsource completely, or you wish to stay directly engaged and run daily operations… we can design a solution to resolve your business challenges.
Key benefits include reduced labor costs, tapping into expanded labor resources, low attrition rates, a willing and motivated workforce, and flexible, turnkey service options… all designed to help you innovate and achieve your business goals.
Latin America’s rising importance in global outsourcing is undeniable. While India, China and Malaysia may still be the top three global outsourcing hubs, they are being challenged by Latina America including destinations in Mexico, Colombia, Costa Rica and Brazil. Many US companies find Latin America as either a lower cost replacement or compliment to India with some distinct advantages. Established business process outsourcing locations include Baja California (Tijuana), Mexico City, Juarez and Monterrey with emerging cities of Mexicali, Queretaro and Guadalajara.