20 Years Of Call Center Experience & BPO Outsourcing Services
With an average of 5+ years of experience, our Nearshore Call Center Agents help you expand at a savings of 50% or more on US labor costs.
JOIN OVER 565 US COMPANIES CHOOSING BAJA CALIFORNIA
A FULL END-TO-END SOLUTION TO MULTIPLY BUSINESS GROWTH
Is your business struggling with these barriers:
- Customer experience
- Sales and lead generation
- Consumer finance
- Quality assurance and control
- Debt collection
- Order processing
- Social media management
- Surveys
Universal Call Centers will successfully establish your Nearshore Customer Service Center based on your requirements (agent skill sets, infrastructure, and technology) and fully administer the operation utilizing our HR, Accounting, IT, and Management Support personnel.
The administrative needs for “Doing Business In Mexico” are completely handled by UCC so your team can focus 100% on your growth.
WHO WE ARE
Universal Contact Centers is a strategic contact center service provider with USA nearshore operations in Mexico. We offer USA based clients a competitive advantage with a professional, bilingual, bi-cultural, and highly motivated workforce. We help clients establish nearshore sales and/or service operations using a business model that fits their needs. Whether you’re looking to outsource completely, or you wish to stay directly engaged and run daily operations, we can design a solution to resolve your business challenges.
Key benefits include reduced labor costs, tapping into expanded labor resources, low attrition rates, a willing and motivated workforce, and flexible, turnkey service options . . . all designed to help you innovate and achieve your business goals.
MEXICO CONTACT CENTER ADVANTAGES
Latin America’s rising importance in global outsourcing is undeniable. While India, China, and Malaysia may still be the top three global outsourcing hubs, they are being challenged by Latin America including destinations in Mexico, Columbia, Costa Rica, and Brazil. Many US companies find Latin America as either a lower cost replacement or compliment to India with some distinct advantages. With the best work ethic in the call center industry and shockingly low turnover rates, it is no wonder why so many companies choose Mexico contact centers.
BILINGUAL
Yes, We speak perfect English! Additionally, Spanish is the second most widely spoken language after English, which gives us the advantage when it comes to service.
CULTURAL COMPATABILITY
Mexico’s labor force in nearshore regions such as Tijuana share not only the same English language accent, but also share the same cultural values as the US.
TIME ZONE
Mexico contact center resources are available when it’s most convenient for US clients. With most of Mexico in Central Time, the natural working day overlap offers more opportunities to connect.
STABILITY
Mexico offers a modern telecommunications and transportation infrastructure, critical for reliable and stable contact center services and workforce connectivity.
SKILLED WORKFORCE
Our average agent has over 5 years of call center experience. Additionally, our teams are vetted to ensure that we are providing you with the skills, knowledge, and comprehension that you and your clients need.
UNIVERSAL CONTACT CENTERS OFFERS
- REDUCED LABOR COST
- TAPPING INTO EXPANDING LABOR RESOURCES
- LOW ATTRITION RATES
- WILLING AND MOTIVATED WORKFORCE
- FLEXIBLE AND TURNKEY SERVICE OPTIONS
ALL TAILORED TO YOUR BUSINESS NEEDS
SO WHAT ARE YOU WAITING FOR?